Our emails may contain tracking pixels. A tracking pixel is a small invisible image inserted in an email. When you open the email, it sends information to us, such as whether and when the email was opened and the type of device used (computer, tablet, mobile phone).
These pixels relate to the email address you provided to us and operate on every device on which you read our emails.
We use tracking pixels for the following purposes:
Measuring and personalising our communications (subject to your consent). We measure whether our emails are opened in order to assess the effectiveness of our communications, better understand your engagement, and adapt and personalise the content and frequency of the emails we send you. We only use pixels for this purpose if you have consented to it, for example by ticking the relevant box when you subscribed to our emails.
Deliverability (no consent required). We may record only the date on which you last opened our emails, in order to adapt the frequency of, or stop, emails sent to recipients who no longer open them. This applies to emails you have requested, such as order confirmations, or to which you have consented.
Each of our marketing emails contains two separate links at the bottom: one to withdraw your consent to tracking pixels, and one to unsubscribe from our marketing emails.
You can withdraw your consent to tracking pixels at any time by clicking on the first link, or by contacting us using the details below. Once you withdraw your consent, we will stop using tracking pixels subject to consent in the emails we send you.
Please note that withdrawing your consent to tracking pixels will not stop you from receiving our marketing emails. If you no longer wish to receive our marketing emails, you can unsubscribe at any time using the unsubscribe link at the bottom of each email.
Our email service provider Imagino places these pixels on our behalf and acts as our processor.
